The Black Swan - The Inn Collection Group, Helmsley
About the Hotel
The Black Swan - The Inn Collection Group, a 4-star Helmsley hotel, features a blend of historic charm and modern amenities, offering
Rooms & Amenities
The Black Swan offers a variety of accommodations, including
Dining & Drinks
The inn serves homemade dishes throughout the day, featuring local flavors and traditional Yorkshire cuisine. Guests can enjoy a
Leisure & Activities
Leisure options include an inviting bar and
Location & Transport
The Black Swan is centrally located in Helmsley, with easy access to public transportation including local bus services. Attractions are within walking distance, such as
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- No smoking on site
- Wi-Fi
- Parking
- Pets allowed
- 24-hour security
- Luggage storage
- Smoke detectors
- Fire extinguishers
- Key access
Guest Parking
- Electric kettle
Services
- Housekeeping
- Welcome drink
Dining
- Restaurant
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
Children
- Children's menu
Spa & Leisure
- Garden area
Room features
- Heating
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
The hotel has its charms with lovely views of the square from some rooms but may have issues with privacy and noise due to room locations. The evening restocking service was a nice touch. The hotel staff were accommodating, friendly, and efficient, especially when handling booking confusions. The location is excellent for exploring the area by car and on foot, with some room heating issues noted. The dining experience had its moments but could improve in terms of buffet refills. Overall, a comfortable stay with room for enhancements.
The hotel offers a mix of positives and negatives. The rooms were adequate but not luxurious, and there were mobility issues with the initial room assignment. The service was extremely friendly and helpful, making the stay pleasant. The hotel's location is excellent for exploring the surrounding area, but some interior decorations are described as unattractive. The dining experience had its ups and downs with some issues in quality. Overall, a decent stay with room for improvement.
The hotel has a convenient location right on the town square, overlooking the rear, with rooms that were adequate but got very hot and had some issues with flies. The service was excellent with friendly and helpful staff who responded promptly to any concerns. The dining experience was a mix of excellent and disappointing dishes. The facilities were satisfactory overall.
The hotel had well-furnished rooms, but being on the ground floor with the only window facing the entrance of the rear car park made it less private and quiet, which wasn't worth the extra cost. The rooms were a bit tatty and the view from the street blind, but they were warm and quiet, perfect for a good night's sleep.
My stay at The Black Swan was truly delightful. The hotel's beautiful decor and cleanliness made for a cozy experience with amazingly comfortable beds. On the downside, the bathroom didn't quite meet the expectations considering the room price.