The Black Swan - The Inn Collection Group, Helmsley ➤ Reviews, Rooms & Prices 2024

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About the Hotel

Market Place, Helmsley, United Kingdom

The Black Swan - The Inn Collection Group is a historic coaching inn in Helmsley, dating back to the 15th century, known for its charming character and welcoming atmosphere. It features a blend of Elizabethan, Tudor, and Georgian architecture, reflecting its long-standing heritage. The inn offers 45 rooms and suites designed for both comfort and relaxation. Located on the edge of the North York Moors National Park, it serves as a convenient base for exploring the picturesque surroundings.

Location

Situated in the heart of Helmsley, The Black Swan is a short walk from local attractions and businesses. It is conveniently located just 65 km from Durham Tees Valley Airport. Key sites such as Helmsley Walled Gardens and Rievaulx Abbey are within a short drive, offering guests ample opportunities for exploration. The surrounding area boasts excellent hiking options and picturesque scenery, particularly in the nearby North York Moors National Park.

Rooms

The inn comprises 45 well-appointed rooms, including classic, superior, and feature rooms. Rooms range from cozy doubles to spacious junior suites, many offering views over Helmsley's market square or the serene walled gardens. Each room includes an en suite bathroom, flat-screen TV, tea and coffee facilities, and free Wi-Fi. Additionally, designated dog-friendly rooms are available for guests traveling with pets.

Eat & Drink

The Black Swan is known for its home-cooked meals, serving traditional Yorkshire food throughout the day. Visitors can enjoy a seasonal menu that features local flavors and classic British dishes, including hand-carved Sunday roasts. The dining establishment also offers a bar with a selection of local ales, craft beers, and artisan spirits. Guests can choose from a variety of breakfast options to start their day.

Leisure & Business

Leisure is well catered for, with a beer garden and open fires providing a relaxed setting for socializing. The inn offers two private dining rooms suitable for various events, from weddings to corporate gatherings. Additionally, it provides free parking and is pet-friendly, making it an appealing option for travelers with dogs. Guests can also explore nearby attractions such as Helmsley Castle and the National Centre for Birds of Prey.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double or Twin Room

Max:

2 persons

20 m²

Bed options:

1 King-size bed

Shower

Heating

room details

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Suite Double Room View

Max:

2 persons

32 m²

Bed options:

1 King-size bed

Shower

Heating

room details

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Cosy Double Room

Max:

2 persons

17 m²

Bed options:

1 Double bed

Shower

Heating

room details

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Getting around

A list of all available modes of transport

City Centre

Helmsley100 m

Airports

Durham Tees Valley (MME) 61.5 km

Leeds Bradford (LBA) 79.3 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Spacious Family Room

The family room we stayed in was impressively spacious, providing us with ample comfort and all the necessary amenities for a delightful stay.view full review

Delicious Breakfast

The breakfast spread was delightful, offering a variety of tasty options that fuelled our day perfectly.view full review

Charming Ambiance

The beautifully decorated old property had a charming ambiance that made our stay all the more enjoyable.view full review

Comfortable Bedding

The bed was incredibly comfortable, ensuring a restful night's sleep and a refreshing start each morning.view full review

General

No smoking on site
Wi-Fi
Parking
Pets allowed
24-hour security
Luggage storage
Smoke detectors
Fire extinguishers
Key access

Guest Parking

Electric kettle

Services

Housekeeping
Welcome drink

Dining

Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities

Children

Children's menu

Spa & Leisure

Garden area

Room features

Heating
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Market Place, Helmsley, United Kingdom

Map view

street view

Market Place, Helmsley, United Kingdom

City landmarks

Garden

Helmsley Walled Garden

610 m

Park

Duncombe Park

1.7 km

Zoo

National Centre for Birds of Prey

1.6 km

Museum

Rievaulx Abbey

3.8 km

Rievaulx Terrace & Temples Mossy Bank Wood

Rievaulx Terrace and Temples

3.5 km

Rievaulx

National Trust

3.5 km

Church

Ampleforth Abbey

5.2 km

Church

St Gregory's Minster

6.7 km

Meeting House Court

The Helmsley Arts Centre

21.1 km

Market Cross

21.1 km

Nearby

Helmsley Castle Castlegate

helmsley castle

140 m

Church

Helmsley All Saints Church

160 m

23 Market Place

William Sissons Gallery

0 m

20 Castlegate

Look Gallery Helmsley

210 m

Restaurants

The Black Swan Tearoom

20 m

Market Place

The Feathers Hotel

130 m

Market Place

La Trattoria

90 m

Market Place

The Royal Oak Hotel

60 m

15 Market Place

Helmsley Spice

150 m

1 Bridge Street

The Cocoa Tree

160 m

4 Castlegate

The Beck Tea Room

170 m

3 Castlegate

Castlegate Cafe

180 m

12 Castlegate

Reviews and Ratings

Feedback from previous guests about their experience.

74%

liked the hotel and would stay again

Friendly Staff

Excellent Location

Room Heat

Dining Disappointments

7.4/10

Very good

Rooms

7.0

Location

8.2

Service

8.8

Dining

6.4

3.5/5 based on 92 reviews

#4 of 4 hotels in Helmsley based on Tripadvisor

Colin

United Kingdom, September 2023

7.2/10

The hotel has its charms with lovely views of the square from some rooms but may have issues with privacy and noise due to room locations. The evening restocking service was a nice touch. The hotel staff were accommodating, friendly, and efficient, especially when handling booking confusions. The location is excellent for exploring the area by car and on foot, with some room heating issues noted. The dining experience had its moments but could improve in terms of buffet refills. Overall, a comfortable stay with room for enhancements.

Rooms

7.0

The rooms were well-furnished, some with lovely square views, but some facing less desirable areas. The evening restocking was appreciated.

Service

8.0

The staff were friendly, efficient, and helpful, especially in resolving booking confusions.

Location

8.0

The hotel has a great location for exploring the area by car and on foot, but sensitive to room heating issues.

Dining

6.0

The dining had its moments, but improvements needed in buffet refills.

Facilities

7.0

The hotel provided necessary facilities for a comfortable stay.

Gerald

United Kingdom, August 2023

6.8/10

The hotel offers a mix of positives and negatives. The rooms were adequate but not luxurious, and there were mobility issues with the initial room assignment. The service was extremely friendly and helpful, making the stay pleasant. The hotel's location is excellent for exploring the surrounding area, but some interior decorations are described as unattractive. The dining experience had its ups and downs with some issues in quality. Overall, a decent stay with room for improvement.

Rooms

6.0

The rooms were adequate with some initial issues and a cramped feeling in the replacement room.

Service

9.0

The staff were extremely friendly and helpful throughout the stay.

Location

7.0

The location is excellent for exploring the surrounding area but has some interior design shortcomings.

Dining

5.0

The dining experience had its ups and downs with some quality issues encountered.

Facilities

The facilities provided were sufficient for a comfortable stay.

Claire

United Kingdom, July 2023

7.2/10

The hotel has a convenient location right on the town square, overlooking the rear, with rooms that were adequate but got very hot and had some issues with flies. The service was excellent with friendly and helpful staff who responded promptly to any concerns. The dining experience was a mix of excellent and disappointing dishes. The facilities were satisfactory overall.

Rooms

7.0

The rooms were adequate, but they got very hot and had some issues with flies. Couldn't have the window open too far due to the flies.

Service

9.0

The staff was extremely friendly and helpful, with a pleasant smile. They were quick to address any issues once pointed out.

Location

7.0

The location is good, right on the town square, although a long way from reception. The place is in a very pretty town on the edge of the Moors.

Dining

6.0

The dining experience offered excellent dishes but also some disappointing items, like frazzled fried egg and burnt toast.

Facilities

7.0

The facilities were satisfactory overall.

Friendly Staff

Room Heat

Norman

United Kingdom, July 2023

8.0/10

The hotel had well-furnished rooms, but being on the ground floor with the only window facing the entrance of the rear car park made it less private and quiet, which wasn't worth the extra cost. The rooms were a bit tatty and the view from the street blind, but they were warm and quiet, perfect for a good night's sleep.

Rooms

6.0

The rooms were warm and quiet, perfect for sleep, but a bit tatty.

Service

9.0

The staff were very helpful, polite, and happy in their jobs. There was even a doggy welcome pack in the room, showing their friendliness and professionalism.

Location

9.0

The hotel's location was perfect for exploring the area by car and on foot. It was away from other diners, providing a superb alcove atmosphere. Parking was easy, making it ideal for accessing local attractions in Helmsley.

Dining

7.0

The dining options were adequate, with the main highlight being the free car parking. There was a good selection, though the room was small for the price.

Facilities

9.0

The facilities were excellent, providing everything needed for a comfortable stay.

Arthur

United States, July 2023

9.0/10

My stay at The Black Swan was truly delightful. The hotel's beautiful decor and cleanliness made for a cozy experience with amazingly comfortable beds. On the downside, the bathroom didn't quite meet the expectations considering the room price.

Rooms

9.0

The rooms at The Black Swan were beautifully decorated and clean, with wonderfully comfortable beds.

Service

9.0

The service during the evening meal was amazing and I felt very safe throughout my stay. The housekeeping and welcome drink arrangements were also top-notch.

Location

10.0

The hotel's location right on the Market square in the beautiful market place of Helmsley was excellent. Being set in an old building added to its charm, making it a great choice for exploring Helmsley and the surrounding areas.

Dining

8.0

The dining experience was overall great, though I found it slightly disappointing that requesting a Latte came at an extra cost. The Mediterranean dishes were fresh and delicious.

Facilities

9.0

The facilities at The Black Swan were fantastic, offering a great dining experience at both dinner and breakfast. The hotel had a good selection of amenities and services making the stay enjoyable.