The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Family Room
“The family room we stayed in was impressively spacious, providing us with ample comfort and all the necessary amenities for a good stay.” view full review
Delicious Breakfast
“The breakfast spread was good, offering a variety of tasty options that fuelled our day perfectly.” view full review
Charming Ambiance
“The beautifully decorated old hotel had a charming ambiance that made our stay all the more enjoyable.” view full review
Comfortable Bedding
“The bed was incredibly comfortable, ensuring a restful night's sleep and a refreshing start each morning.” view full review
General
No smoking on site
Wi-Fi
Parking
Pets allowed
24-hour security
Luggage storage
Smoke detectors
Fire extinguishers
Key access
Guest Parking
Electric kettle
Services
Housekeeping
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Children
Children's menu
Spa & Leisure
Garden area
Room features
Heating
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Market Place,
Helmsley,
United Kingdom,
North Yorkshire
Map view
street view
Market Place,
Helmsley,
United Kingdom,
North Yorkshire
City landmarks
Garden
Helmsley Walled Garden
610 m
Park
Duncombe Park
1.7
km
Zoo
National Centre for Birds of Prey
1.6
km
Museum
Rievaulx Abbey
3.8
km
Rievaulx Terrace & Temples Mossy Bank Wood
Rievaulx Terrace and Temples
3.5
km
Rievaulx
National Trust
3.5
km
Church
Ampleforth Abbey
5.2
km
Church
St Gregory's Minster
6.7
km
Meeting House Court
The Helmsley Arts Centre
21.1
km
Market Cross
21.1
km
Nearby
Helmsley Castle Castlegate
helmsley castle
140 m
Church
Helmsley All Saints Church
160 m
23 Market Place
William Sissons Gallery
0 m
20 Castlegate
Look Gallery Helmsley
210 m
Restaurants
The Black Swan Tearoom
20 m
Market Place
The Feathers Hotel
130 m
Market Place
La Trattoria
90 m
Market Place
The Royal Oak Hotel
60 m
15 Market Place
Helmsley Spice
150 m
1 Bridge Street
The Cocoa Tree
160 m
4 Castlegate
The Beck Tea Room
170 m
3 Castlegate
Castlegate Cafe
180 m
12 Castlegate
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Friendly Staff
Excellent Location
Room Heat
Dining Disappointments
7.4/10
Very good
Rooms
7.0
Location
8.2
Service
8.8
Dining
6.4
Guest reviews
7.4/10
based on 5 reviews
3.5/5
based on 92 reviews
8.4
8.4/10 based on 3018 reviews
#4 of 4 hotels in Helmsley based on Tripadvisor
Colin
United Kingdom,
September
2023
7.2/10
The hotel has its charms with lovely views of the square from some rooms but may have issues with privacy and noise due to room locations. The evening restocking service was a nice touch. The hotel staff were accommodating, friendly, and efficient, especially when handling booking confusions. The location is excellent for exploring the area by car and on foot, with some room heating issues noted. The dining experience had its moments but could improve in terms of buffet refills. Overall, a comfortable stay with room for enhancements.
Rooms
7.0
The rooms were well-furnished, some with lovely square views, but some facing less desirable areas. The evening restocking was appreciated.
Service
8.0
The staff were friendly, efficient, and helpful, especially in resolving booking confusions.
Location
8.0
The hotel has a great location for exploring the area by car and on foot, but sensitive to room heating issues.
Dining
6.0
The dining had its moments, but improvements needed in buffet refills.
Facilities
7.0
The hotel provided necessary facilities for a comfortable stay.
Gerald
United Kingdom,
August
2023
6.8/10
The hotel offers a mix of positives and negatives. The rooms were adequate but not luxurious, and there were mobility issues with the initial room assignment. The service was extremely friendly and helpful, making the stay pleasant. The hotel's location is excellent for exploring the surrounding area, but some interior decorations are described as unattractive. The dining experience had its ups and downs with some issues in quality. Overall, a decent stay with room for improvement.
Rooms
6.0
The rooms were adequate with some initial issues and a cramped feeling in the replacement room.
Service
9.0
The staff were extremely friendly and helpful throughout the stay.
Location
7.0
The location is excellent for exploring the surrounding area but has some interior design shortcomings.
Dining
5.0
The dining experience had its ups and downs with some quality issues encountered.
Facilities
The facilities provided were sufficient for a comfortable stay.
Claire
United Kingdom,
July
2023
7.2/10
The hotel has a convenient location right on the town square, overlooking the rear, with rooms that were adequate but got very hot and had some issues with flies. The service was excellent with friendly and helpful staff who responded promptly to any concerns. The dining experience was a mix of excellent and disappointing dishes. The facilities were satisfactory overall.
Rooms
7.0
The rooms were adequate, but they got very hot and had some issues with flies. Couldn't have the window open too far due to the flies.
Service
9.0
The staff was extremely friendly and helpful, with a pleasant smile. They were quick to address any issues once pointed out.
Location
7.0
The location is good, right on the town square, although a long way from reception. The place is in a very pretty town on the edge of the Moors.
Dining
6.0
The dining experience offered excellent dishes but also some disappointing items, like frazzled fried egg and burnt toast.
Facilities
7.0
The facilities were satisfactory overall.
Friendly Staff
Room Heat
Norman
United Kingdom,
July
2023
8.0/10
The hotel had well-furnished rooms, but being on the ground floor with the only window facing the entrance of the rear car park made it less private and quiet, which wasn't worth the extra cost. The rooms were a bit tatty and the view from the street blind, but they were warm and quiet, perfect for a good night's sleep.
Rooms
6.0
The rooms were warm and quiet, perfect for sleep, but a bit tatty.
Service
9.0
The staff were very helpful, polite, and happy in their jobs. There was even a doggy welcome pack in the room, showing their friendliness and professionalism.
Location
9.0
The hotel's location was perfect for exploring the area by car and on foot. It was away from other diners, providing a superb alcove atmosphere. Parking was easy, making it ideal for accessing local attractions in Helmsley.
Dining
7.0
The dining options were adequate, with the main highlight being the free car parking. There was a good selection, though the room was small for the price.
Facilities
9.0
The facilities were excellent, providing everything needed for a comfortable stay.
Arthur
United States,
July
2023
9.0/10
My stay at The Black Swan was truly delightful. The hotel's beautiful decor and cleanliness made for a cozy experience with amazingly comfortable beds. On the downside, the bathroom didn't quite meet the expectations considering the room price.
Rooms
9.0
The rooms at The Black Swan were beautifully decorated and clean, with wonderfully comfortable beds.
Service
9.0
The service during the evening meal was amazing and I felt very safe throughout my stay. The housekeeping and welcome drink arrangements were also top-notch.
Location
10.0
The hotel's location right on the Market square in the beautiful market place of Helmsley was excellent. Being set in an old building added to its charm, making it a great choice for exploring Helmsley and the surrounding areas.
Dining
8.0
The dining experience was overall great, though I found it slightly disappointing that requesting a Latte came at an extra cost. The Mediterranean dishes were fresh and delicious.
Facilities
9.0
The facilities at The Black Swan were fantastic, offering a great dining experience at both dinner and breakfast. The hotel had a good selection of amenities and services making the stay enjoyable.
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