The Black Swan - The Inn Collection Group Helmsley, Helmsley ➤ Reviews, Rooms & Prices 2025

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About the Hotel

Market Place, Helmsley, United Kingdom

The Black Swan is a centuries-old coaching inn located in the picturesque market town of Helmsley, North Yorkshire. Historically, it served as a stop for travelers on the stagecoach route between Leeds and York. This inn features a cohesive blend of Elizabethan, Tudor, and Georgian architecture, offering character and charm. It serves as an ideal base for exploring nearby attractions like the North York Moors National Park.

Location

Situated in the heart of Helmsley, The Black Swan is within walking distance of local attractions such as Helmsley Castle and the Helmsley Walled Gardens. Transportation links include a roughly 40.5 miles distance to Durham Tees Valley Airport, making it accessible for travelers. The hotel is also conveniently located for accessing the scenic highlights of the North York Moors.

Rooms

The Black Swan offers 45 rooms and suites, including Classic Double rooms in the Garden Wing and traditional Feature and Superior rooms overlooking the market square. Each room is equipped with modern amenities such as complimentary Wi-Fi, flat-screen TVs, and private bathrooms with essential toiletries. Designated dog-friendly rooms are available, ensuring a welcoming atmosphere for guests traveling with pets.

Eat & Drink

The hotel's dining options highlight local Yorkshire cuisine, featuring a diverse menu from breakfast to dinner, including Sunday roasts with homemade Yorkshire pudding. Guests can enjoy a selection of local ales, wines, and artisan spirits in a relaxed atmosphere. The inn also offers private dining spaces for special occasions such as weddings and functions.

Leisure & Business

The Black Swan provides a cozy setting for relaxation, boasting an inviting beer garden and spaces suitable for both leisure and business gatherings. Open fires and comfortable seating create an atmosphere conducive to unwinding after a day of exploring. The hotel is also positioned to accommodate small meetings and social events.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Guest Room

Max:

2 persons

20 m²

Bed options:

1 King Size Bed

Shower

Heating

room details

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Suite

Max:

2 persons

32 m²

Bed options:

1 King Size Bed

Shower

Heating

room details

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Family Room

Max:

2 persons

30 m²

Bed options:

1 King Size Bed

Shower

Heating

room details

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Getting around

A list of all available modes of transport

City Center

Helmsley400 ft

Airports

Durham Tees Valley (MME) 38.2 mi

Leeds Bradford (LBA) 49.3 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Cozy and Clean

“The room was impressively clean and spacious, with a super comfortable bed that made for restful nights.” view full review

Delicious Dinner

“The restaurant's dinner menu offered a delightful variety, and the atmosphere was perfect for a relaxing meal.” view full review

Ample Parking

“I appreciated the reasonable amount of free parking available, which made my stay much more convenient.” view full review

Lovely Bathroom

“The bathroom featured a lovely shower that provided excellent water pressure, enhancing my overall experience.” view full review

General

No smoking on site
Wi-Fi
Parking
Pets allowed
24-hour security
Baggage storage
Smoke detectors
Fire extinguishers
Key access

Guest Parking

Electric kettle

Services

Housekeeping
Welcome drink

Dining

Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities

Children

Children's menu

Spa & Leisure

Garden area

Room features

Heating
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Market Place, Helmsley, United Kingdom

Map view

street view

Market Place, Helmsley, United Kingdom

City landmarks

Garden

Helmsley Walled Garden

2100 ft

Parks

Duncombe Park

1.0 mi

Zoo

National Centre for Birds of Prey

5200 ft

Museums

Rievaulx Abbey

2.3 mi

Rievaulx Terrace & Temples Mossy Bank Wood

Rievaulx Terrace and Temples

2.2 mi

Rievaulx

National Trust

2.2 mi

Church

Ampleforth Abbey

3.2 mi

Church

St Gregory's Minster

4.2 mi

Meeting House Court

The Helmsley Arts Centre

13.1 mi

Market Cross

13.1 mi

Nearby

Helmsley Castle Castlegate

helmsley castle

500 ft

Church

Helmsley All Saints Church

600 ft

23 Market Place

William Sissons Gallery

0 ft

20 Castlegate

Look Gallery Helmsley

700 ft

Restaurants

The Black Swan Tearoom

100 ft

Market Place

The Feathers Hotel

500 ft

Market Place

La Trattoria

300 ft

Market Place

The Royal Oak Hotel

200 ft

15 Market Place

Helmsley Spice

500 ft

1 Bridge Street

The Cocoa Tree

600 ft

4 Castlegate

The Beck Tea Room

600 ft

3 Castlegate

Castlegate Cafe

600 ft

12 Castlegate

Reviews and Ratings

Feedback from previous guests about their experience.

72%

liked the hotel and would stay again

Friendly Staff

Excellent Location

Room Heat

Dining Disappointments

7.2/10

Very good

Rooms

7.0

Location

8.2

Service

8.8

Dining

6.4

3.5/5 based on 92 reviews

#4 of 4 hotels in Helmsley based on Tripadvisor

Colin

United Kingdom, September 2023

7.2/10

The hotel has its charms with lovely views of the square from some rooms but may have issues with privacy and noise due to room locations. The evening restocking service was a nice touch. The hotel staff were accommodating, friendly, and efficient, especially when handling booking confusions. The location is excellent for exploring the area by car and on foot, with some room heating issues noted. The dining experience had its moments but could improve in terms of buffet refills. Overall, a comfortable stay with room for enhancements.

Rooms

7.0

The rooms were well-furnished, some with lovely square views, but some facing less desirable areas. The evening restocking was appreciated.

Service

8.0

The staff were friendly, efficient, and helpful, especially in resolving booking confusions.

Location

8.0

The hotel has a great location for exploring the area by car and on foot, but sensitive to room heating issues.

Dining

6.0

The dining had its moments, but improvements needed in buffet refills.

Facilities

7.0

The hotel provided necessary facilities for a comfortable stay.

Gerald

United Kingdom, August 2023

6.8/10

The hotel offers a mix of positives and negatives. The rooms were adequate but not luxurious, and there were mobility issues with the initial room assignment. The service was extremely friendly and helpful, making the stay pleasant. The hotel's location is excellent for exploring the surrounding area, but some interior decorations are described as unattractive. The dining experience had its ups and downs with some issues in quality. Overall, a decent stay with room for improvement.

Rooms

6.0

The rooms were adequate with some initial issues and a cramped feeling in the replacement room.

Service

9.0

The staff were extremely friendly and helpful throughout the stay.

Location

7.0

The location is excellent for exploring the surrounding area but has some interior design shortcomings.

Dining

5.0

The dining experience had its ups and downs with some quality issues encountered.

Facilities

The facilities provided were sufficient for a comfortable stay.

Claire

United Kingdom, July 2023

7.2/10

The hotel has a convenient location right on the town square, overlooking the rear, with rooms that were adequate but got very hot and had some issues with flies. The service was excellent with friendly and helpful staff who responded promptly to any concerns. The dining experience was a mix of excellent and disappointing dishes. The facilities were satisfactory overall.

Rooms

7.0

The rooms were adequate, but they got very hot and had some issues with flies. Couldn't have the window open too far due to the flies.

Service

9.0

The staff was extremely friendly and helpful, with a pleasant smile. They were quick to address any issues once pointed out.

Location

7.0

The location is good, right on the town square, although a long way from reception. The place is in a very pretty town on the edge of the Moors.

Dining

6.0

The dining experience offered excellent dishes but also some disappointing items, like frazzled fried egg and burnt toast.

Facilities

7.0

The facilities were satisfactory overall.

Friendly Staff

Room Heat

Norman

United Kingdom, July 2023

8.0/10

The hotel had well-furnished rooms, but being on the ground floor with the only window facing the entrance of the rear car park made it less private and quiet, which wasn't worth the extra cost. The rooms were a bit tatty and the view from the street blind, but they were warm and quiet, perfect for a good night's sleep.

Rooms

6.0

The rooms were warm and quiet, perfect for sleep, but a bit tatty.

Service

9.0

The staff were very helpful, polite, and happy in their jobs. There was even a doggy welcome pack in the room, showing their friendliness and professionalism.

Location

9.0

The hotel's location was perfect for exploring the area by car and on foot. It was away from other diners, providing a superb alcove atmosphere. Parking was easy, making it ideal for accessing local attractions in Helmsley.

Dining

7.0

The dining options were adequate, with the main highlight being the free car parking. There was a good selection, though the room was small for the price.

Facilities

9.0

The facilities were excellent, providing everything needed for a comfortable stay.

Arthur

United States of America, July 2023

9.0/10

My stay at The Black Swan was truly delightful. The hotel's beautiful decor and cleanliness made for a cozy experience with amazingly comfortable beds. On the downside, the bathroom didn't quite meet the expectations considering the room price.

Rooms

9.0

The rooms at The Black Swan were beautifully decorated and clean, with wonderfully comfortable beds.

Service

9.0

The service during the evening meal was amazing and I felt very safe throughout my stay. The housekeeping and welcome drink arrangements were also top-notch.

Location

10.0

The hotel's location right on the Market square in the beautiful market place of Helmsley was excellent. Being set in an old building added to its charm, making it a great choice for exploring Helmsley and the surrounding areas.

Dining

8.0

The dining experience was overall great, though I found it slightly disappointing that requesting a Latte came at an extra cost. The Mediterranean dishes were fresh and delicious.

Facilities

9.0

The facilities at The Black Swan were fantastic, offering a great dining experience at both dinner and breakfast. The hotel had a good selection of amenities and services making the stay enjoyable.